Great selection of contemporary furniture, kitchen accessories, tableware. Helpful staff.
Great location and huge store. The staff could be somewhat friendlier but their selection of home decor, unique gifts and great cooking ware is fantastic. The location at the mall is kind of out of the way but great if you need to hit several stores at once.
I wanted to purchase a bench shown as back ordered online, but available at the store in Natick. When I tried to purchase the item in the store, they informed me that although it was not in stock, the item would be available at the store in 7-10 days. 12 days later, I called to check to see if my order was in the store as promised. I was informed that although the bench had been delivered, the cushion for the bench would not be available for 5 more days. This means that I had to wait twice as long as promised.
This store is very under staffed. Theres only like 3 staff for 10,000 sq ft. If you try to call them no one picks up the phone. If you want to buy eight of the same type of wine glasses, you’ll need to bring all 8 to the counter yourself and then scare up a sales associate to check you out. I Bought a lamp online and selected in store pick up but the shade and the base shipped separately, so when I went to pick up my lamp I only got the shade. So I had to come back later for the rest of my item. When I tried to do back door pickup for the lamp base, nobody answered the phone. I’m not shopping here again.
Crate And Barrel is a US Furniture Store based in Natick, Massachusetts. Crate And Barrel is located at 1245 Worcester St, Natick, MA 01760, USA.
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