Overall I do not like this store at all. In fairness to it, though, over the last decade when I forced myself to go into the store there have been a few(very few) truly helpful and knowledgeable associates.On my most recent visit I talked with two associates concerning different issues. One was a young woman whose English proficiency was acceptable but her accent and soft voice made it difficult to understand her. The other was a guy who was not at all "customer-focused" . When I approached him a second time with questions he'd answer my questions briefly and turn away and continue talking with another associate or checking things on his phone.. On my second-to-last visit I had to wait ten minutes to get help.
Well the store is unusually laid back , no one ever responds to any store calls you make and worst of all it's poorly run. Had it not been the only corporate store around I would not even have gone there.The crew is usually MIA.
I work with this store for our company business account- They are all great! I bring them phones to bring on to plan, phones to upgrade (transferring info is amazing with this group), questions on our plan. We travel internationally and they make sure we work no matter where we go! They even check our service periodically and have saved us money! They are customer service minded group - they are helpful and friendly.
Super friendly staff and great service
Horrible experience at this store. I made an appointment to upgrade my phone. When I arrived, each associate was with someone but no one waiting. I still waited for 40 minutes. The associate I got was the worst!!!! Couldn't explain the difference between each plan and how they would be different from what I have, couldn't explain the process of adding a line. Was so unhelpful I ended up leaving, after 15 mins. Also note, my phone screen is shattered, and I would rather live with it than go back to this location. I'll go trade in at the apple store instead, and work with At&t over the phone.
At T is a US Electronics Store based in Natick, Massachusetts. At T is located at 1245 Worcester St #1170, Natick, MA 01760, USA.
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