Great service! My 2012 MBP was having an issue with connecting to my hard drive, and I correctly diagnosed the issue to begin with as a SATA cable failure: prompting a reservation (online) and subsequent trip to the Apple Store. Although it did take a while for this problem to be verified by the Genius Bar, they fixed the issue for free, since Apple had recognized this problem with my laptop model. In short, the technicians were sociable and spoke concisely, and fixed up my computer faster than any alternate repair shop could have, all without having to pay a cent.
Had the best customer service experience with employee named Justin today. Took my phone in to figure out what was wrong after an error came up mid update. Justin diagnosed the problem and replaced my phone in no time. He was nice and patient and there was minimal wait time, overall great experience with no frustration.
And i said that’s enough, i can’t stand this anymore.
I then went to Cellaris (in between Gap and Starbucks) and saw Sam who quickly opened up my phone and temporarily plugged in a new battery in order to assess the problem. He was also nice enough to allow me to back up my data while the phone had a power source.
The worst experience i have ever had. I got absolutely brand new phone in March from apple store (7plus-the latest model by that time), I paid around 1000 $ and after purchase i realized that nobody could hear me, went to apple store and after diagnostics they found out that the microphone is defective (so i paid 1000 $ for broken phone) instead of being ashamed of selling messed up phone and being sorry, the employees behaved as if they are doing a favor to me, as if they are helping me with some MY problem not theirs and they gave me refurbished phone, so i got refurbished phone for 1000 $. And that is not the end of story. The new phone they gave instead of first one had an issue with camera it wasn’t working. And the very next day i went back saying: “are you guys kidding me giving me another messed up phone” . They checked again and gave me another phone (so third phone) and they behaved like as if it is normal and supposed to be like that. The phone i’ve got eventually was better than previous ones but the touch of the screen started freezing after a month, and i said to myself: “i’ll try to handle with this phone until the warranty is over and then i will buy different product because i don’t want to go to the apple store again and waste my precious time” . Then after some period of time the phone went worse and i just couldn’t text anything, it could just stop working at all at any time and then work properly like there never was an issue, and the touch didn’t work untill i didn’t turn that off and back on.
Apple really seems to be out to grab customer's money. As far as I can tell the only "repairs" they do is replacing broken screens. I can confidently say this is my last Apple Product. Switching to Android.
Very disappointing service last night at the Apple Store. Although polite, the technician that worked with me seemed to have zero knowledge of the iPhone 6. I have an iPhone 6 which stopped charging and as a result cannot turn on; from my reading online it seems like that can be due either to the lightening port, or a malfunctioning logic board. The technician plugged in my phone and said since it would not turn on she could not assess what was going on - seems a little ridiculous to me, of course the phone cannot turn on, it can't get charged! I asked her if there was anyway to temporarily plug in another battery so I could at least back up the data on my phone and she said no. When I asked for suggestions on how to proceed she had zero.
I went to the store in natick mall, saying that it was my third iphone, i told the employee my issue and she checked the phone and instead of fixing my issue, she started claiming that i am a liar and they don’t have my history in their system and my phone has never been changed. I said are you kidding me? First i am not a liar (and i had proof, my receipts from apple store that they sent me previously on work they did). And it doen’t matter how many times you changed my phone, i came with your product that has an issue and your company has to fix that, i am just shocked how people are not ashamed of service they provide,on one hand the company is producing very low quality products (apple is not anymore that company it used to be, it is not better than any other cheap chinese company)on the other hand unqualified employees call customers liars instead of being ashamed of product they sold they started blaming me that it is all my fault, yes it is my fault that i got something from you. So after all of this i told i am not a liar and i showed my receipts on what they said they are sorry, and they eventually found my history in the system, they made a diagnostics and it said that the phone seems to be fine, and they just said they can do nothing, because their system shows that everything is fine. So apple guys you really need to work on your systems, because first - your system didn’t show my history and you called me a liar (which wasn’t true and i proved that) second- you are saying that the system is saying screen is fine however it is not fine at all, you should first check all your systems on how they work and only then check other people’s issues). At the end they suggested me to fix the screen, i just don’t understand why you wanna change the screen if your system says the screen is fine, where is sense? And why should i get my screen fixed? Why? Did i pay 1000 for fixed phone? I could buy fixed phone for 400 the most expensive, i paid that amount of money to get that highest quality to have the highest level of service, i paid guys for your service, but unfortunately i wasted my money because you cost none. Very unhappy, my last experience with this company.
Horrible Experience, the Staff does not have the required skills. They said the Phone is Bent or Damaged which was not the issue. The issue was with the Battery which was bad and were very well Handled by the Apple Store ate Solomon Pond Mall. .. My Advise .. Please don't go to this Apple location and look for other Apple stores nearby. Also don't take what they have to say please concern with other apple stores. The people in this store are horrible and have no Knowledge about phones.
Apple Natick Collection is a US Electronics Store based in Natick, Massachusetts. Apple Natick Collection is located at 1245 Worcester St, Natick, MA 01760, USA.
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