Worst customer service. Gave my ring for service on 10/12/17, the store received it back on 10/24/17 after being fixed. They never emailed or called me saying that my ring was available to be picked up. I just happened to stop by the mall on 11/19 and asked how much longer to receive my ring back when they said “oh, it’s back.” They received my ring a month ago, but not sure how much longer I would have waited for them to email or call me. Very very rude and unsatisfied with their customer service. Won’t recommend others to do business with them.
Kay Jewelers is a US Jewelry Store based in Natick, Massachusetts. Kay Jewelers is located at 1245 Worcester St Suite 1036, Natick, MA 01760, USA.
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