Extremely poor customer service and rude associates. I’ve never seen any sales floor personnel smile or be welcoming to customers on the floor. I was returning something and had to look at my phone for a message while the card reader at the register asked me to remove my card. The sales person rudely told me ‘Do you are what the machine says?!’. I was really take aback. I thought it was just one of those days, but I’ve repeatedly have had unpleasant experience at this store. The associates need to be better trained and how to handle customers. I have reduced going to the store and I’m sure it drives away many such loyal customers!
The Zara store has a great selection of men's clothing. Customer service always outstanding!
They don't pick up the phone.
Haven't been here in awhile but this is my favorite store in the world! Before they open a Zara in providence I would drive to Natick just to shop here. Natick might be one of the best malls in New England.
I stood 24 minutes in a line and was told that no one else can help check people out, knowing there are salefloor employees. This store really needs to cross train their employees! This is rediculous that a person needs to wait that long! I would expect this at Walmart but not in Natick Mall. This is the second time this has happened to me and won’t be coming back again, will shop at another store! Then when I finally get checked out the cashier didn’t even say “thank you, have a good day” but literally handed me the bag and said “next” without even looking at me. Such poor manner and service!
Unfortunately this is the worst store ever, I say this because I have been calling the Damn store for 2 days but they never pick up, just to be sure they have a particular size of a pair of shoes I need before driving to Natick, hence I live in Providence RI.
I love ZARA and i have been shooping with them since i was in Russia.
Zara is a US Clothing Store based in Natick, Massachusetts. Zara is located at 1245 Worcester St, Natick, MA 01760, USA.
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