I've tried this place 3 times in the last 4 months and every time it's a disappointment. This place is like a subway with young kids working here and talking about boyfriend and girlfriend drama and they are lost on what they are supposed to do. Every time I come here they never have the daily soups available, or ran out of a specific item for the sandwich. The place is rundown and dirty and trying to be a Panera when it will never come close. This is definitely my last time eating here, I'll drive to Panera to get exactly what I want for a fraction of the price.
Natick Mall is one of my favorite hang out spots, and after a few hours of shopping my friend and I wanted a nice, cheap meal to eat. When we walked in it was clear that the cashier didn't want to have any interaction. I ordered a Black Bean Burger and my friend ordered a Chicken Avocado sand which. After being disgusted by watching the pre-cooked food slapped onto bread what we were to receive was nothing short of a disappointment . I ordered a burger and I received a turkey sandwich after much confusion and many tries to recive what I paid for. My friend, who ordered a chicken sandwich was passed a Caesar salad. They were also quite heavy handed with the mayo.
No friendliness here from any workers ever, not even a smile - including the guy who looks like the manager. No wonder this place is so awful, they're following his bad example. If they're ever talking it's only conversations to each other which is already unprofessional, but on top of it the topics are ones you shouldn't talk about in front of customers (like who you don't like working with, complaining about customers, complaining about your job, etc.) I am the most patient and understanding with retail/service industries from working and managing in it for 10 years, but man the staff here is just awful. Hire some new workers and set some expectations for the ones you have.
Good quality food, great customer service place is always clean good selection of food!
Good food and good service, but the line can get long at peak hours.
Au Bon Pain is a US Cafe based in Natick, Massachusetts. Au Bon Pain is located at 1245 Worcester St, Natick, MA 01760, USA.
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